The case highlights ABC LLC responsive leadership’s practices towards developing a competent result-oriented workforce that can deliver innovation towards financial, consumer, operational excellence, and human capital perspectives. Specifically, Mr Mohammad’s (as CEO) efforts to identify, develop, sustain, and measure organizational drivers, as part of the 5P outlet optimization plan, to drive competitiveness, customer service, and collaboration between departments. The strategic intentions support the sharing of business intelligence (ie, industry activities and trends to make data-driven decisions) that can enhance a consumer-centric culture of trust, transparency, high performance teams, and ethical leadership. The case also outlines organizational challenges relevant to the CEO’s efforts to build an organization that can be resilient, sustainable, competitive by embracing an informed, motivated, and skilled workforce at the same time.
Case – Reference no. 321-0267-1
Authors: Rommel Sergio; Ettiene Hoffman
Published by: Abu Dhabi School of Management
Published in: 2021
Length: 14 pages
Topics: Sustainability; Innovation; Business improvement; Leadership; Strategy
